YRC Freight at 26902 Bethel Concord Road, in Seaford

About YRC Freight

The YRC Freight is a US national Moving company located in Seaford, Delaware. To figure out why customers choose YRC Freight and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

Find the nearest office location of YRC Freight by address or driving directions by using a map on this page. To contact the representative of the company use phone number below or visit official site. Don't forget to check the opening hours.

Contacts of YRC Freight

• Address: 26902 Bethel Concord Road, Seaford, DE 19973
• Website: yrc.com
• Phone: +1 302-628-2805
• Types: Moving  

Reviews

• 1

  Lauren Forney

  Posted Mar, 21 2019
  I shipped a large item from Las Vegas to northern MD and the company I used contracted out the shipping to YRC. All of my dealings with the other company were fantastic, but when it came time for YRC to deliver... in all senses of the word... they failed.
  
  It didn't help any that I was led to believe a Friday delivery would be no problem, then told by YRC that they "only have a lift gate truck on Thursdays." Now I don't know about you, but when I hear something like that from a company I have to wonder just who I'm dealing with. Clearly not experienced professionals with their own equipment! (I mean, seriously, what kind of shipping company doesn't have their own lift gate truck? Why would it only be available one day?) So this was strike one.
  
  Most of their other strikes were earned through utterly horrendous customer service. While arranging the delivery, the woman I spoke to came across as incompetent--unable to tell me exactly what was acceptable/required for a residential delivery. And after I paid extra for an "inside" delivery (just for my item to go into the garage, mind you, not even up or down any stairs or through any doorways), she had the gall to tell me I needed to help the driver with the delivery (which was not actually the case--but she clearly had no idea and instead of asking someone who would know, she gave me bad information). On top of that she was just generally unpleasant toward me.
  
  After the scheduled delivery, all hell broke loose.
  
  My shipment consisted of two palettes, and only one was delivered. All they could tell me was that yes, they could tell it was supposed to be 2 palettes, but they had no idea where the other one was. I called their customer support and was promised that the manager of the shipping hub would be notified and should be contacting me shortly. I waited and no one got back to me, so I finally got hold of the (Delaware) hub and the manager myself. He immediately tried passing me back to the woman I had spoken to previously, and I refused. I explained the situation to him, and instead of being apologetic or helpful in any way shape or form, he just told me in his best I-really-don't-give-a-**** voice that "Well, I guess we'll have to find it, then." (No ****, sherlock!) Frustrated, I told him what a terrible experience I was having and how upset I was with how I had been treated through this entire ordeal. Still no apology.
  
  I believe the only reason I ever got any sort of resolution is because I got the contracting company involved. Without them, I am convinced YRC would have ignored me and let my missing palette continue to sit in Nevada (it never made it out of Vegas...!) until I filed an insurance claim. I'm still not happy with how YRC handled this at all--still not a single apology on their part, or a refund or future discount or anything to make up for this--but at least my shipment did finally get here. I was mistreated and scammed out of money (the delivery service I paid for was a joke, not to mention I wouldn't have needed it if they could have delivered on Friday as planned instead of Thursdays only) along the way, though.
  
  Take note that if you look up YRC on the BBB, they have several complaints lodged against them (and I haven't even submitted my own yet...), some unresolved, and I am not the least bit surprised. Think twice before using this company!

Photos of YRC Freight

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